Microsoft Teams is enabling a new way of work by integrating frequently used apps and processes into your digital workspace. […]

Over the last few months, I’ve been working a few separate Direct Routing projects where customers have been moving away from Skype for Business and into Microsoft Teams.  Also, in their environments are 3rd party PBX systems like Cisco and Avaya where some users are still homed.  As we’ve seen over the years, those legacy […]

As mentioned previously in my Location Based Routing blog, Teams is evolving quickly and has been “checking the boxes” to be a legitmate PBX contender.   When we left off with Skype for Business, most telephony requirements defined by organizations were being met with Skype for Business, but, just like that, as soon as we got […]

Location Based Routing – Defined Location Based Routing (‘LBR’), at its core, is the concept of ensuring long distance calls go in and out of the PSTN through a local carrier of a specific user that must adhere to regulations.  In some countries, this a telecommunication regulation which makes sure tolls are not bypassed so […]

Hello Readers. Now that Microsoft Teams is full steam ahead, more and more organizations are moving away from Skype for Business On-Premises at a rapid pace.  With that, however, I’m seeing an abundance of companies that have broken Edge configurations where they are completely non-functional, or simply no Edge footprint at all.  The natural question […]