As part of this engagement, Cyclotron provided the following services:
- Convert Help Desk into ITIL based Service Desk
- Recommend Service Management processes
- Act as Single Point of Contact for all IT areas/applications/business processes
- Change and configuration Management
- Release and Problem Management
- Service Level Management
- Self-Service/Service Catalogue Although these are sometimes for more advanced implementations, they can also be part of Help Desk solutions as well
- CMDB and Asset Discovery and Management
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Schedule a free consultation with a Cyclotron Associate